Frequently Asked Questions

Everything you need to know about our scented candles, from care instructions to shipping information.

What wax do you use?

We use premium natural soy wax sourced from sustainable suppliers. Our wax is free from paraffin, ensuring a clean burn for your home.

How long do the candles burn?

Each candle provides approximately 50 hours of burn time when used according to our care instructions. The actual burn time may vary slightly depending on environmental conditions and how the candle is maintained.

Are your candles safe for pets?

Our candles are made with natural ingredients. However, we recommend keeping candles out of reach of pets and never leaving them unattended while burning.

Do you offer international shipping?

We currently ship within Germany and to select European countries. Shipping costs and delivery times vary by location. Please contact us for specific shipping information to your area.

Can I customize a gift set?

Yes, we offer custom gift sets where you can select any combination of candles. Simply contact us with your preferences, and we'll create a personalized set with custom packaging and a message card.

What is your return policy?

We accept returns within 30 days of purchase for unopened and unused items. The product must be in its original packaging. Please see our Return Policy page for complete details.

How should I store my candles?

Store candles in a cool, dry place away from direct sunlight and heat sources. This helps preserve the fragrance and prevents the wax from melting or becoming discolored.

Do you offer wholesale pricing?

We offer special pricing for bulk orders and wholesale purchases. Please contact us directly to discuss your requirements and receive a customized quote for larger quantities.

Still Have Questions?

If you couldn't find the answer you're looking for, our team is here to help. Reach out to us through the contact form below, and we'll get back to you as soon as possible.

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